SAP Fieldglass - Worker Management

B2B/SaaS

Product

SAP Fieldglass

Role

UX Designer

This story is about a common challenge in the B2B SaaS space, designing for the users who don't login everyday.

By integrating actionable insights and simplifying the retrieval of worker information, this redesign places a stronger emphasis on user-centricity, particularly catering to the needs of hiring manager users of SAP Fieldglass.

SAP Fieldglass

SAP Fieldglass is a mission-critical enterprise SaaS platform that empowers large organizations to manage their external workforce and vendor relationships at scale.

The problem

Despite being a substantial user group, accounting for nearly 30% of the entire buyer segment, hiring managers have historically faced challenges with SAP Fieldglass's interface. The core issue lies in the system's navigational complexity and inefficacy in presenting relevant worker-related information. ‍

‘No easy way to use the app or understand where to go.’ - from a Fieldglass hiring manager user How could we make SAP Fieldglass more intuitive and efficient for hiring managers when managing external workers?

Despite being a substantial user group, accounting for nearly 30% of the entire buyer segment, hiring managers have historically faced challenges with SAP Fieldglass's interface.

The core issue lies in the system's navigational complexity and inefficacy in presenting relevant worker-related information. ‍

Despite being a substantial user group, accounting for nearly 30% of the entire buyer segment, hiring managers have historically faced challenges with SAP Fieldglass's interface.

The core issue lies in the system's navigational complexity and inefficacy in presenting relevant worker-related information. ‍

Despite being a substantial user group, accounting for nearly 30% of the entire buyer segment, hiring managers have historically faced challenges with SAP Fieldglass's interface.

The core issue lies in the system's navigational complexity and inefficacy in presenting relevant worker-related information. ‍

Despite being a substantial user group, accounting for nearly 30% of the entire buyer segment, hiring managers have historically faced challenges with SAP Fieldglass's interface.

The core issue lies in the system's navigational complexity and inefficacy in presenting relevant worker-related information. ‍

New Direction

Originally, the Leadership wanted to focus on Global Search and Worker Details page.

Research shows we users don’t like the global search because the bad performance.

After regroup with the PM and Dev, I proposed this new direction , rethinking dashboard experience to solve the problem of navigation and efficiency. I was able to turn the ambiguity of the project to a more actionable and direction with more potential.

New Worker Dashboard

The redesigned dashboard aggregates critical information, offering hiring managers a holistic view of their team. Key performance indicators (KPIs) are prominently displayed, providing actionable insights at a glance.

CHAI 2.0

Webex Control Hub is the single pane of glass where IT administrators deploy, configure, and monitor the entire Webex Suite—Messaging, Meetings, Calling, and Contact Center.

In-place cctions

The To-dos section allows users to know what they need to do in Fieldglass for their workers. All info and actions are grounded on the dashboard.

Actionable Insights

With the new insights section, hiring managers can get worker's key metrics without the trouble of creating or running a report.

New Worker Profile Page

The overview tab of the worker profile page has undergone a significant redesign, with information now organized into distinct cards. This format offers a more coherent overview of each worker, making critical data readily accessible and easy to comprehend.

Learning

Effective collaboration between UX and Development teams is crucial for successful project outcomes. Often, these teams may operate in silos, but maintaining open communication and regularly validating work across teams is essential. UX teams bring a deep understanding of user and business needs, while Development teams have a clear grasp of technical possibilities and constraints.

By fostering mutual understanding and ongoing dialogue, teams can collaboratively create solutions that not only meet user and business requirements but are also technically feasible and innovative. This integrated approach leads to more robust, user-centered, and effective product designs.

Proposed a New Design Direction

Originally, the Leadership wanted to focus on Global Search and Worker Details page. However, the research shows we users don’t like the global search because the bad performance. And it will require a serious backend effort to improve the search result.

After regroup with the product manager and the developer, I proposed this new direction to the leadership, rethinking dashboard experience to solve the problem of navigation and efficiency. I was able to turn the ambiguity of the project to a more actionable and direction with more potential.